Personal message from the CEO about ditching the private sale
I wanted to write personally to explain why koodos has ditched the private sale. Koodos held its final private sale last week. I wanted to clarify to all why we are closing down private sales and why it might matter to you.
In the current credit crunch environment, our customers want a choice of bargains all of the time and do not want to wait for them. Private sales create a barrier for retailers and customers, offering only limited goods for limited periods of time. We know from speaking to you that you are looking for high standards of service and ease of shopping, as well you should.
Koodos introduced the private sale model to the UK when it first launched almost two years ago. Koodos soon added open sales to the mix, finding them an answer to the limitations of private sales. At the time there was relatively little fashion discounting and the closed environment of private sales helped us to win over brands which were initially nervous about offering their merchandise at a discounted price. However, brands now view the fashion discount sector as an established part of the sales mix.
We look at the proliferation of sites now, two years later, offering private sales. On these private sales sites, customers cannot purchase until their favoured brand is scheduled and then have to wait, often for weeks, for their purchases to arrive. We at koodos pride ourselves in offering the speediest delivery possible, often next day. Speedy and reliable online delivery is expected and will be crucial in the run-up to Christmas.
Also, the practice of referrals and membership, with the need to remember passwords and log ins, further complicates the buying process for customers. What started off as a way to offer you fashion bargains has in my humble opinion devolved into a way for other sites to rationalise poor customer service.
So what will koodos do now?
We will keep offering fashion bargains on thousands of styles from over 150 brands every day.
Koodos will enhance open sales with sale previews, providing frequent customers with the opportunity to sign up for 24 hour advance access to chosen brands and events. This follows the success of brand alerts, where we let you know when we get new arrivals from your favourite brands.
The company is also launching bargainista.co.uk, which will champion online and offline fashion bargains and create a community of bargain hunters. The community will feature independent advice on fashion bargain shopping, with guides and deals. It launches this month with guides to Christmas gifting and the best London fashion bargain stores and sample sales. Watch this space for more details.
The private sale model has served its purpose in helping to start discount fashion retailing here in the UK. But business changes, and as the sector’s pioneer, we are changing with it. We want to be the champion of fashion bargains and the go to source for independent advice on the best offers. We believe this is what the customer wants. Opening up our doors 24/7, offering speedy delivery on your purchase, and helping you find deals outside of koodos is the best way for koodos to offer what you have been telling us you want.

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