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KOODOS.COM PRIVACY POLICY

Effective: June 2007

Our Commitment to Privacy


Your privacy is important to koodos.com.  We provide this notice to better protect your privacy and personal information.  Providing this information allows you to make choices about the way your information is collected and used.  Access to this notice is provided at the bottom of every page on our website and at every point where personally identifiable information may be requested.

The Information We Collect and How We Use It

Personally Identifiable Information

Registration:

  We collect the following information: your name, e-mail address, delivery address, contact details and, if you place an order we keep a record of this information.  We do this so that we can recognize you as a registered customer and to fulfill the orders you place with us.

E-mail Correspondence:

  We keep a record of any e-mail correspondence you send us so that we can better serve you.

Phone Correspondence:

  In order to maintain the highest standards of customer service we record, and sometimes play back incoming calls.  These phone conversations allow us to work on continuous refinement of our customer service and to aid in training.

Purchases:

  We keep a record of your purchases so that we can communicate with you about any relevant offers that might interest you.  It also means we can contact you about any problems with your order.

Non-Personally Identifiable Information

In General:

  We may collect information through technology that does not identify you personally in order make our site more interesting and useful.  This information may also be used to optimize website performance within a given browser and increase the speed of navigation and carrying out transactions within our site.

Cookies:

Currently, we use cookies to recognise and track users on our Site as well as assist us in providing our customers with a good online experience.  Cookies are small text files that web sites can send to your computer and enable us to store information about your use of our Site.  Cookies make the interaction between users and web sites faster and easier.
The koodos.com website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.  Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit.
Information on deleting or controlling cookies is available at www.AboutCookies.org.  Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is extremely important to us. No part of our website is structured to attract anyone under 13.  We never collect or maintain information at our website from those under the age of 13.  If we obtain actual knowledge that we have collected information about a child under the age of 13, that information will be immediately deleted from our records.

Sharing Your Information with Third Parties

E-mail:

  We will never pass on your email address to a third party for marketing purposes unless you have chosen ‘third party opt-in' as one of your communication preferences within My Account. We will, however send your details to merchants for whom you have indicated interest by purchasing products offered by them on koodos.com.

Credit Card Details:

  We never pass on credit card details to third parties.

Agents:

  We may share data with our agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) who process the orders you place with us or who provide services to you. In these instances, we provide them with only the information they need to perform their function.

Outside Research Companies:

  We may share data with outside research companies whom we may ask to contact you directly for your opinions in such areas as our customer service (in which case we provide them with only the information they need to perform their function).

Security Procedures to Protect Customers

Consumer Transaction Protection:

Purchases made online using the koodos.com website are carried out in a secure environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Your payment details are held in an encrypted format until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for websites.

Stored Data Security: 

We are committed to preventing unauthorised access, maintaining data accuracy and ensuring the correct use of information.  As such, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

How To Contact Us

Unsubcribe:

  If you do not wish to receive any further email messages from us please email unsubscribe@koodos.com. Please know that if you unsubscribe we will not be able to send you Private Sale alerts or information about upcoming offers or new arrivals.

Questions or Concerns:

  If you have other questions or concerns about our privacy policy, please e-mail customerservices@koodos.com; call 0870 6080851; or mail 314-320 Grays Inn Road, London WC1X 8DP.

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