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Returns Policy
Non-faulty items
If for any reason you decide not to keep an item, you can return it and claim for a refund. Please return to us within 14 days of receipt to the address indicated on your despatch slip. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.
We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
Please note that the pre-printed address label is not pre-paid.
If you have lost your delivery notes, please follow the returns instructions below.
Exceptions
The following items cannot be returned, unless the items is faulty or does not otherwise conform to your order.
- Toiletries, cosmetics, lingerie, swimwear, earrings once opened, in the interest of hygiene.
Faulty items
If you receive a product from koodos that is faulty on delivery, you can return it and claim for a refund. Please return it to the address indicated on your despatch slip. If a product is found to be faulty, you may also claim for a refund for the delivery charge paid by you when initially ordering the product.
If you have lost your delivery note, please follow the returns instructions below.
Returns instructions
The instructions for refunds are located on the initial delivery note that you received with your order. Also on the delivery note is a pre-printed address label. THIS IS NOT PRE-PAID. Please follow the guidelines on the delivery note.
If you do not have your delivery note, please follow the instructions below
Packing Instructions
Please take care when unpacking and repacking your products.
If you do not have a delivery note, then please enclose the following information on a piece of paper:
- Please specify the reason for returning the item (i.e. Incorrect fit)
- The date you received the product
- Any other product information you have (colour, size etc.)
- The email address you use to login to koodos
Please put this piece of paper, and the product to be returned, into a parcel, and mail it to the address below:
koodos Returns Dept, 1 Apollo Rise, Southwood, Farnborough GU14 0GT
You will receive an email confirming receipt of your returned items
We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.
Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.